We are dedicated to ensuring we give exceptional customer service! We hope that you are pleased with your Gorjue products, but if for some reason items need to be returned, please send them back for a refund within 30 days of the original date of purchase. Below are steps to follow for your needed return:
Contact our customer service team by phone or email and we will email you a pre-paid U.S Postal Service label to affix to your returning package.
Fill out the return form enclosed in your order letting us know the reason for the return and which/how many items you are returning.
Pack your item and all its original components and the return form.
Mail your package back to us with the pre-paid label affixed and please allow up to 2-3 weeks (business days of the week) for processing.
An email will be sent to you once the return is processed.
For any questions, please contact us:
phone number: 716-500-4156
We reserve the right to decline any returns, such as for any suspicious or fraudulent activity. We apologize that initial mailing fees cannot be refunded at this time.